In 2015 a major Victorian provider commissioned Verso to identify methods to support the achievement of consistency and coordination within their out-of-home care programs in response to findings of the Royal Commission into institutional responses to child sexual abuse.
The project objectives were:
- To assess current policies, procedures and practices
- To review and document the work and actions taken in reflecting and learning from past failures
- To articulate a common approach to best practice
- To achieve buy-in supporting a common, consistent approach
- To establish an effective mechanism for inter-agency collaboration in strengthening service coordination and forging a culture of continuous improvement in the delivery of out-of-home care
A thorough assessment of the provider’s policies and procedures was undertaken. Verso then developed a best practice manual which included an audit/work plan tool to support ongoing improvements and information sharing, a practice table tool to support care team meetings and a user guide to aid navigation through the manual and in using the manual within a CQI framework.
Read more about our child protection, youth and family services capability