Completed for the Australian Government Department of Social Services (2013/2014)
In 2013 Verso was commissioned to conduct a national review of transport services under the Australian Government’s Home and Community Care (HACC) program. The review included:
- Consultations held at 15 sites across Australia including all capital cities and one regional centre per state/territory (except the Australian Capital Territory). In total, 303 service providers and 48 clients, carers and representatives participated.
- Online and written questionnaires – 793 service provider responses and 1,930 client, carer and representative responses were received and analysed.
Verso also undertook face to face and telephone consultations and received email submissions from the sector. Sector contribution included the input from Community Transport Review Sub-Group members, state government and other organisations.
Verso provided contact details and issued an open invitation for additional comments from organisations and individuals. Responses included the provision of documents, reports and emails that supplemented to face-to-face and telephone consultations. Records of the consultations were maintained. These inputs were used to support and clarify the aggregation of evidence from the other project activities and to confirm the veracity of the project findings.
The review contributed to the design of the Commonwealth Home Support Program, which is currently in the process of superseding the HACC program in most states and territories of Australia.
The final National Review of Community Transport under the HACC Program project report can be downloaded here
The review has been cited in the following research reports and academic studies:
- Australian Institute of Health and Welfare 2015. Australia’s welfare 2015. Australia’s welfare series no. 12. Cat. no. AUS 189. Canberra: AIHW.